Virgin Casino was one of the first online casinos that entered the New Jersey legal gaming market after the passing of the legal online gaming legislation.
At Virgin Casino, players can enjoy video slots, bingo games, table games, video poker and so much more. All the games are available for free play and generous bonuses and promotions make playing at Virgin Casino both fun and valuable.
Players looking to join Virgin Casino or those who have already done so are likely to have questions about the site, and this is where the Virgin Casino customer service comes into play. The casino’s support department offers one of the best experiences that players could expect, with professional and highly trained staff ready to help players with any potential issue.
The Virgin Casino support department is available via Virgin Casino phone number as well as live chat and email. This makes their availability almost without competition. Keep reading to find out even more about the Virgin Casino customer service, contact methods and questions which you can expect to get answered by them.
Virgin Casino members and those considering signing up with Virgin Casino are all in for a great treat if they decide they want to talk to the support agents at Virgin Casino. The company behind Virgin has made sure that players get the top notch experience in this aspect whichever contact method they choose to use.
As one can guess, customer service at Virgin Casino is meant for those players who are in need of some assistance, whether it be with their account, deposits and cashouts or any other aspect of the site. At Virgin Casino, the customer service experience starts with the automated FAQ section, which contains premade answers to most of the common questions that players have.
Players who are not able to get the answers they need this way can contact the customer support agents using one of three different methods. Email, live chat and telephone are all available and all three methods offer a high level of successful problem resolution.
The player can choose which support method to use, but each method has its upsides and downsides. Depending on which issue the player is facing, they may even be advised to use a different contact method by the agents themselves.
Players who are new to the site and have a question they need to answer may want to check the FAQ section of the Virgin Casino before proceeding to contact support agents. This is a much faster way of getting help, assuming the question is available on the FAQ list.
The FAQ list at Virgin Casino is split up into the following sections:
Each of these sections comes packed with numerous questions that are tightly related to the specific problem. The patron verification questions are very common but easily answered. Following the instructions in this section will help a player confirm his account in full and become able to make cashouts without having to ever speak to a support agent.
The payments questions are all related to the various deposit and cashout methods, waiting times and similar questions about money transfers as well as Virgin Casino bonus. Geo-location questions, on the other hand, are all related to the geo-location app which is necessary for real money play at the site.
Finally, the technical problems questions are all about various technical things such as systems, browsers, devices and similar issues that a player may encounter. If the questions here are not enough to help a player, the support agents are ready and waiting.
Ring the Virgin Casino Contact Number
When the FAQ section is not enough to help a player with his Virgin Casino issue, the support agents are available via Virgin Casino contact number. The toll-free number one should call is 844-737-7616 and this number is available around the clock, seven days a week.
When calling the support agents via phone, one should remember that every agent can only help one player at a time, so waiting times are to be expected. Sometimes there is a queue of player ahead and patience is the only solution to this problem.
Telephone support is ideal for problems that need to be resolved quickly and efficiently. Players who are in need of such fast assistance need only pick up their phone and they will be speaking to one of the Virgin Casino staff within minutes.
Live Chat – Telephone Alternative
In the modern age, more and more people are prone to staying away from telephones in a sense of making phone calls and instant messengers are gaining in popularity. For those who much prefer to type than speak, Virgin Casino live chat is available around the clock.
With live chat, players can speak to a support agent directly in a similar fashion to a telephone call, with the only difference being that all communication is established via typing. Players can ask multiple questions but need to understand that this method of customer service is much slower than a telephone call.
When one decides to use live chat, they should also understand that queues and waiting times are possible based on the number of available agents and players waiting for support. However, since there is no waiting on the line, players can do other things while they wait for the support agent to answer their question.
Live chat is arguably the quickest way to get support - allowing you to get the help you need, so you can jump back into Virgin Casino's range of slot games, table games and more.
Not in a Rush? Send an Email!
While the support agents at Virgin Casino certainly don’t mind being contacted via live chat or telephone, there are only so many inquiries they can realistically get to. For all others, email support is another ideal option.
Email support is recommended for players whose issues run deep and can’t be resolved with a single click of the mouse. If multiple departments of the casino must be engaged or the issue requires more time to resolve, the agents will often refer the player to email support.
Patron verification is one of the most important processes at the casino that is usually resolved via email. Players can send in their documents the moment they sign up for an account following the instructions from the help page and they can have their account confirmed this way by the time they request their first cashout.
Conclusion: Get in Touch with Virgin Casino
With its huge games database, lucrative bonuses and promotions and one of the best looking casino sites in the USA, Virgin Casino offers a little something for every player out there. Signing up with Virgin Casino also means getting the help of some of the finest customer service agents in the world, so check out the site today and start playing with excellent support behind you. It's also another reason you should be avoiding off-shore casinos such as YouWager.
Common Virgin Casino Support Questions
Which support methods can I use at Virgin Casino?
Virgin Casino has several different support methods available. Players can use the FAQ section to get answers to the most common questions. When this is not enough, email, live chat and telephone support lines are available to answer any possible questions.
What is the best method of customer service?
At Virgin Casino, each support method has its advantages and disadvantages. Players looking for fast resolutions should use live chat or telephone, while those with bigger problems should use email. Patron verification is best done via email.
What kind of questions can I get help with?
Virgin Casino support agents will help you with any kind of question related to the casino and its products and services. As long as your question is related to the Virgin brand and online gaming in general, you will get your answer.
Do I need to be a member to talk to support agents?
No! New players who are considering signing up or simply have questions about the site can also contact live support. This way you can ask your questions even before signing up and becoming a Virgin player.