There is no doubt that customer service is one of the most important aspects of any online casino. When it comes to Tropicana Online, the casino offers services to US customers from New Jersey and as such it provides a high quality of customer support with native English speaking agents and multiple channels of communication.
Tropicana Online Casino customer service is meant to help casino players and prospective new customers who are in need of assistance with their accounts or have questions about the site in general. On this page, we go deeper into the various aspects of the customer support department and help teach you about how you can use customer service, which questions they can answer and what problems they can help you with.
Tropicana Online Customer Service in a Nutshell
Tropicana Online is a very comprehensive online casino with numerous services and lots of personnel. A decent number of these personnel work in the customer service department, dedicated to helping players and potential players with their inquiries.
The first step in the customer service process is the casino’s FAQ section, with dedicated questions and answers to some of the most common player inquiries. FAQ’s can be reached by entering the site’s help section and clicking on one of the available question categories.
In order to get help from live support agents, players can use email, live chat, or telephone. The three contact methods each have their own advantages and disadvantages. While email is the one place where players can easily describe their problem in great detail, it is also the slowest method. On the other hand, phone and live chat sometimes require players to wait in the queue or for the support agents to find a resolution to the issue at hand.
While there is no perfect Tropicana Online customer service method, each of the ones offered usually brings about great results. While some waiting time is to be expected, there is no doubt that the support at Tropicana Online is at a very high level.
Tropicana FAQs – For Basic Questions
Players at online casinos tend to panic whenever there is the slightest issue, but in reality, most questions one could ask have already been asked and answered in this past. With this in mind, Tropicana Online Casino has prepared a list of frequently asked questions that players can access through the site, which contains answers to dozens of common questions. The FAQ list is split into the following categories:
- Patron Verification
- Technical Problems
The patron verification section contains questions and answers related to getting a player’s account verified in full and confirming their identity. This is a very important process without which a player is not able to make cashouts, but following the simple instructions listed here gives the player a way of making it all happen without ever talking to support agents.
The geo-location section concerns the geo-location app which must be downloaded to any device from which a player intends to play. This app is used to ensure that the player is playing from within New Jersey, which is the only state in which Tropicana Online is legally open for play.
Of course, other issues such as those with deposits and cashouts, Tropicana online casino bonuses, games at the site, and all other potential problems are also resolved through the FAQs. If the answer is not available in this section, Tropicana staff ask that you contact them through one of the available contact methods.
Tropicana Live Chat Service
Perhaps the easiest and fastest method of contacting customer support agents at Tropicana Online is live chat. The live chat function is available on the site and can be accessed through the help section. Once a player enters the live chat section, they are asked to fill out a short form.
On the live chat form, the player should first log in and then enter the subject of his inquiry, first and last name, and email address. There is no need for detailed explanations of the problem in this form as this is done once a support agent contacts the player.
Live Chat at Tropicana Online is available from 12:00 am to 12:00 pm, meaning at all hours of day and night. Whenever a player decides to send in an inquiry, an agent will get to it within minutes. There can be waiting times if there is a queue of players looking for help, but in most situations, this is not longer than five minutes for those who have logged in.
Once an agent is with the player, live chat is really a great tool. Like any instant messenger, the live chat functionality allows the user to chat with the agent for an extended period of time, ask multiple questions, and really get the answers they need. If there is a need to wait for a resolution on a problem, the player will not have to stay on a telephone line but rather just wait with his window opened.
Tropicana Online Telephone Support
Perhaps the most tedious but often also the most useful support method is the good old fashioned telephone. By ringing Tropicana Online Casino phone number 844-737-7615, players can speak in person to one of the support agents at Tropicana and get help as if they were standing in the Tropicana lobby in Atlantic City.
If a player does decide to use phone support, they should understand that there are only so many support agents available and waiting times and queues are to be expected. The number is toll-free, so players don’t need to worry about their phone bills, and patience is encouraged.
The telephone support at Tropicana Online is the most personal of all support types. VIP players and those who have questions of a very serious nature are always encouraged to make the phone call and speak to someone in person as the is no better way to get help than by talking in the first person.
Online is powered by one of the leading Atlantic City casinos and is among the biggest online casino brands in the state of New Jersey. Sign up with Tropicana today to gain access to their extensive videoslots library, their table games and one of the finest customer support departments in the industry. Check out the site and feel free to ask your questions even before you sign up with the site.
Common Questions about Tropicana Online Support
Which support options are available at Tropicana Online?
At Tropicana Online, players can get help using one of several options. The FAQ section is the first and simplest method of getting help as it contains premade answers to all the common questions. Players can also send in an email or speak to support agents directly via live chat or a toll-free telephone line.
How can I verify my identity at Tropicana Online?
Verifying player identity at Tropicana is crucial to being able to make any cashouts. This is done by sending in copies or scans of your personal ID documents and utility bills. You can send these into the Tropicana email, and more detailed instructions can be found in the site’s FAQ section.
Who can play at Tropicana Online?
Tropicana Online is available around the USA when free games are concerned. Players looking to enjoy real money play will need to be physically located within New Jersey. To make sure you are inside the state, the casino installs a small geo-location app to your device which is required for real money play.
What questions can I ask the support?
You can ask anything related to Tropicana Online, their products, services and other related questions. Whether you are looking for help with making a deposit or claiming a bonus or you don’t understand a game that’s on offer, support agents are happy to help you.