Spin Palace - Lame bonus offers with tough requirements
All new players are offered the dismal Spin Palace bonus package, which spreads across the initial three deposits amounting to USD 1,000 in extra cash. The operator also features different promotions with Spin Palace free spins and Spin Palace Casino no deposit bonus cash. All of which suck.
As our experts scoured through the terms and conditions, an unrealistic 70x playthrough requirement was noted. Whether you are an online casino newbie or a seasoned high-roller, these requirements are much too high for us here at Captain Gambling, and we cannot see this particular promotion in a positive light. To compare this offer with a fairer promotion, take a look at the latest Party Casino bonus codes.
User interface / usability - Looks bad, plays worse
This operator offers a fairly bland gaming experience. The Spin Palace desktop version features an ugly, cluttered interface with a confusing categorization of games, making navigation very hard and Spin Palace mobile provides some limited gaming on the go. Above all, our overall user experience was less than good.
Our Spin Palace review has highlighted deposits going missing, bonus codes and promotions being displayed incorrectly, as well as long loading times of popular games. Site navigation holds no ground when your account deposit is missing or your account has been closed unexpectedly.
Payment methods - Expect a wait for your withdrawals.
You cannot trust Spin Palace Casino with your money. Spin Palace Casino online provides a range of banking methods for its non-US customers. These include options like MasterCard, Visa, Maestro, Neteller, Skrill, iDebit, and bank transfers.
Spin Palace Casino also lies when it says that they offer easy deposits and quick, hassle-free withdrawals (available through the PC version as well as the Spin Palace Casino mobile slots app). However, on our search to uncover the truth behind Spin Palace, we stumbled across enough negative reviews regarding withdrawal times to sound the alarms.
When we couple lengthy withdrawal times with no legitimate US license, it is impossible for us here at Captain Gambling to promote the Spin Palace Casino in a positive light.
Customer support - Leaves a lot to be desired
The operator features a fairly poor customer support team who leave much to be desired. When conducting our research, we at Captain Gambling came across countless mentions of clients being cut off or chats ended before queries had been resolved.
Spin Palace contact options include email, live chat, as well as a Spin Palace phone number, all of which are allegedly available 24/7. However, around-the-clock support wasn't found here and even if it had been, it would have been a small bonus for a site that appears to be busy handling complaints and queries as irregularly as Spin Palace. It is worth noting that in order to contact live chat agents, players do have to use their Spin Palace Casino login first. Our advice is simply to avoid this site.
Licensing - Spin Palace USA: Why US players aren't welcome here
The Spin Palace casino does not accept players from the USA because their Malta license doesn’t allow them to accept customers from territories where online gambling isn’t legal. To keep their license and continue catering to their existing player base, the operator must stay out of the US for the time being.
For this to change, the casino would have to apply for a separate license in the US. Only after obtaining such a license could the operator proceed to legally offer their services in the country.
However, we at Captain Gambling doubt that this will happen and do not feel confident that Spin Palace would ever be safe and secure enough to recommend to our US players.
Rewards and loyalty - Be wary of going Privé
Spin Palace offers its customers a fairly sub-par loyalty program that works similar to most VIP programs on the online casino scene. Customers allegedly receive bonus credit for each real money wager they put down and will automatically be enrolled on the Spin Palace reward program as soon as they make their first real money deposit.
From Bronze to Privé, users are supposedly entitled to make use of plenty of perks, promotions, and bonuses along the way. Unfortunately, as we have seen from the rest of our Spin Casino review, the site doesn't stay true to its word. Many real-user reviews suggest promotions, bonus credits, cash withdrawals, and more have been declined, canceled, and, in some instances, voided.
Verdict - The future of Spin Palace for the US market
As things stand right now, US players can't make a Spin Palace login legally - and we don't think that's a bad thing! Despite its being governed by the MGA, we have noted far too many discrepancies and downsides to this particular online casino to consider promoting it to our readers. From lengthy withdrawal times to account closures, it just isn't worth the risk.
In the meantime, you should stick to licensed online casino operators that provide their services in the States. These operators have a lot to offer in terms of casino games and bonuses and are in no way behind the rest of the world's casinos. So, if you're looking to play, stick with these sites instead and avoid any unnecessary problems!
