PlayLive Review US 2024 Is PlayLive Sportsbook legit?

The bonus offer is usually the reason why you decide to take a closer look at an operator, so it’s where we’ll start this review. The PlayLive Bonus promo is an attractive offer, especially as the first of the two parts on offer could be considered a no-deposit bonus, which as you might know, is quite rare in the online casino world.

Essentially, this bonus is a deposit match and free spins which is nothing new, but as we hinted at above, it’s the set-up that’s the real attraction this time. Normally, you would sign-up, make a deposit and then get your bonus, but that’s not what happens here.

25 free spins from PlayLive PA

To unlock your free spins, you need to sign up in the usual manner, with name and email address to start off with, then your home address along with your SSN, to make sure you are who you say you are, and of course that you are over the legal age to be using an online casino. Once this is done, you have 25 free spins credited to your account before you need to make a deposit.

You can only use these on the three specified slots of Divine Fortune, Jumanji, and Starburst but it does give you the chance to give the operator a mini ‘test drive’ before you part with any of your own money. Anything you do win, you’ll have to play through 20x before you can withdraw, which you might think is less than ideal, but it still can tell you a lot about the operator before you make a deposit.

125% deposit match up to $625

Many online gambling reviews will mention 100% deposit matches. In fact, you could almost say it has become the ‘industry standard’ - but 125% bonus is quite special, especially when you consider the wagering requirements, which we’ll look at in more detail shortly. Before that, we need to point out that you need to have opted into this offer after you used your free spins and deposited at least $30. The $625 quoted above is the most they’ll pay out, so the largest deposit you’ll get the 125% match on is $500.

The wagering requirement is a very sensible 10x, (you can sometimes find 30x requirements elsewhere), with, as with other bonus offers, different games contributing different amounts towards that requirement.  Any wager on slots counts 100%, 50% for roulette, 10% on other table games and nothing for live dealer games. All of this needs to be done in 7 days, which with a little planning can be done more easily than many of the other bonuses you are likely to come across.

While this bonus is, as you can see, one of the best you are likely to come across, that would mean nothing if the website were unusable. This is not a problem here, as the PlayLive PA website is as straightforward as they come.

You are greeted with a full range of their slots, with the newest at the top, and the ability using the menu at the top to just see the new titles if you choose. This menu also gives you options to see the jackpots slots, table games and live dealers games as well. This will be welcoming to new users, and have a familiar feel for more experienced players, as this general layout is one favoured by many online casinos.

Site usability

You pick a slot, as you would expect,  just by clicking on it, and the ones tested by this PlayLive review all loaded without any hold-ups or lag. The same goes for the table games and live dealer options. So, although this site is unlikely to win any awards for flashy graphics, you won’t be waiting for anything to load, either.

The PlayLive ratings are equally high for the account section too, which is easily to navigate to find your account information and those important options to deposit and withdraw from your account (more on that next). Scrolling down to the bottom of the page will show you links to the other important areas that contain the T&Cs and FAQ section of the site, which will be of interest to new users with simple queries.

Operators tend to offer a range of payment options for their customers, and PlayLive PA have concentrated their efforts in focusing on those payment methods that will get you playing as soon as possible. There are debit and credit cards, which typically (as long as the provider allows you to deposit at online casinos) appear in your account quickly, as will Play+ card deposits that can be funded via a number of sources.

The same applies with PayPal, which can be funded from many sources, so although it might not seem like a long list, pretty much all of the bases are covered. If not, there is always eCheck, which is also accepted but won’t appear in your account nearly as quickly. There are no additional fees for using these methods from PlayLive PA, although your provider may think differently (for instance payments using a credit card are often considered as ‘cash’ withdrawals by some providers and can incur the same charges).

Withdrawals

There are also no fees for withdrawals, but these can only take place from verified accounts to a method you have already used to pay in. You will also have had to have met any wagering requirements associated with any bonus or promotion you have used before you can withdraw any winnings from those activities.

This area is an important but overlooked part of using an online casino, and for new players it is absolutely vital. It is overlooked because on the way in, you might be concentrating on the bonus and only finding out too late that the support you’ll get if anything goes wrong, is very poor.

For that reason, we check out what is available for you and report back; and are pleased to tell you that like everything else at PlayLive PA, support is simple and straightforward. First of all, we have the FAQ section we mentioned early, which, as it suggests, tells you how to deal with the most common problems.

Of course, some of the answers you get tell you to contact customer support - which you can do by live chat and email from 9am-11pm EST, but not by phone as that is currently available. When we tested this out, we found the response by live chat was not instant, which is actually a good sign. Often, live chat just gives you automated, generic responses, but this query seemed to be answered within 5 minutes by a real person, who gave us exactly the answer we needed.

So, despite there being no phone support and help a bit thin on the ground for anybody playing after 11pm; overall, you look to be in safe hands with PlayLive PA.

As we mentioned right at the start, PlayLive PA, aren’t exactly the type of household name you would see mentioned in our BetMGM review. However, like BetMGM, PlayLive are affiliated with a developing land-based casino empire. Once you know this, the information that PlayLive PA are licenced and regulated by the Pennsylvania Gaming Control Board (PGCB) will come as no surprise, and that PlayLive PA are legit.

The online PlayLive reviews back this up as they are generally favourable, with negative reports based around a specific incident rather than their overall experience.  This would normally be true of any Borgata review you found online, and not just isolated to PlayLive reviews.

Is PlayLive secure?

Like other PA casinos, PlayLive PA will have the security measures and encryption in place to keep your data safe from those with malicious intent. Although exact details were unavailable, considering the size of the operation including land-based casinos and the strong reliance this industry has on customer confidence, we would expect PlayLive PA to be secure.

If you’ve looked at other operators like the one here in our PointsBet review, you will have seen that many, if not all operators have some sort of loyalty program in place. This is there to reward long term customers, and act as some sort of enticement for you not to leave as soon as you’ve used that welcome bonus. PlayLive PA are no different and their loyalty program is linked to their land-based establishments.

Rather than sign-up online, you need to visit one of the two land-based casinos to get you Live! Rewards card, which you can then link to your online account once PlayLive reviews your application. Once this is done, you earn points as you play for rewards which can vary, but include comps for use in the land-based casino. These improve as you proceed through the levels up to “Chairman’s”.