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US Gambling Sites / JackpotCity Casino Review

JackpotCity Casino review: Scam or legal? [BLACKLISTED]

Is Jackpot City safe? Certainly not, so we blacklisted it.

This operator is blacklisted by due to unfair play.
Play with one of's recommendations instead for a safer experience:
JackpotCity Casino
  • Illegal online casino in the US
  • Poor live casino
  • Confusing welcome bonus
JackpotCity Casino Promo
User Reviews

WARNING: Jack City Casino cannot be trusted as it is not licensed in the US. Take a look below to see why you should avoid this offshore casino and play at one of our recommended US online casinos instead.

Jackpot City Casino has been around since 1998, but we cannot recommend this site. As well as the lack of US licensing, there are several other areas of concern at this offshore casino. Keep reading to see why downloading a Jackpot City casino app would be a very bad idea, as well as illegal.

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Jackpot City: Pros & Cons
  • Illegal site for US customers
  • Slow payouts
  • Dismal customer support
Payment Methods
MGA - Malta Gaming Authority
1 – 3 Days
Baytree Interactive Ltd
Available Languages
Customer Support
Live Chat, Phone, Email Support
Verified by
Software Providers
Slingshot Studios
Crazy Tooth Studio
Number of Slots
No review posted yet.
User Rating
5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Last Updated on 22/07/2024
Fact checked by: Drew the DFS Guy

Lame Jackpot City Bonus Deal

The Jackpot City bonus for new players offers up to USD 1,600 in extra cash over the several first deposits. However, don't be fooled; the wagering conditions of this deal made it virtually impossible to achieve, so there's no benefit in trying. Avoid this dodgy bonus.

User Interface / Usability - Hard to use website

The Jackpot City site could definitely do with some face-lifting as the navigation can be difficult at times. While games are distributed into categories, actually finding what you’re looking for is challenging.

Players can play from their browsers or they can use the Jackpot City app. However, we'd advise against using any of these.

Most US players will only be able to play on the site using a VPN in order to mask their location. That says a lot, doesn't it! Using a VPN to bypass the country restrictions and trick the casino into thinking you’re located somewhere else may seem like a quick solution to register and start playing, but it's definitely not a good one. Additionally, using a VPN for this purpose means you're supporting an illegal operator.

First of all, this is clearly against the operator’s terms and should you get caught, you’ll be banned immediately. Furthermore, if you reach a point where you want to withdraw your Jackpot City casino no deposit bonus winnings or any other winnings for that matter, you’ll have to send a proof of address, which won’t be easy to do if you made the information up.

Finally, using a VPN to play on a casino that isn’t licensed in the USA can create other problems for you as this is technically against the law. So, when all these factors are considered, you’re better off skipping the whole idea and sticking to properly regulated top online casinos.

Payment Methods - Risky deposits and withdrawals at Jackpot City

Players wondering how to fund their accounts or how to withdraw Jackpot City winnings should simply reconsider as the casino cannot be trusted.

Available methods include Skrill, Neteller, MasterCard, Visa, Ecopayz, AstroPay, Euteller, Entropay and bank transfers, although you won't be able to use these from the US. So, there's really no point in making a deposit since you don't even know if you'll ever get any money back form this dodgy casino.

Many of these options are unsuitable for players in the US who are highly likely to have their payments blocked and we should also warn you that we have seen quite a lot of reviews suggesting that Jackpot City takes 'forever' to pay you your winnings.

Bad Customer Support

Customer support is really bad at Jackpot City. Players requiring any assistance or having any concerns can try and use one of several Jackpot City contact options to try and get in touch with support, including Jackpot City contact number, email, and live chat. The customer support department says that it can be reached via the operator’s website and Jackpot City Casino app download. However, we found that we couldn't get a response from Jackpot City as they were probably busy dealing with late withdrawal requests or no-one being there to man the customer support station.

Licensing - Jackpot City USA: Why You Can’t Play on the Site

Jackpot City has earned its negative reputation in the industry thanks to rarely treating its players right and being illegal in the US. In various Jackpot City Casino reviews from the players, there have rarely been any positive comments as the operator fails to do its job properly.

Being licensed by the Malta Gaming Authority (MGA), the casino has agreed to adhere to laws and regulations that come with this license, which also entails not being able to accept players from the States. To do this, the casino would have to apply for a separate license and receive approval from a relevant licensing body in the US.

So, for the time being, Jackpot City USA isn’t an option for online gambling, and let's hope it stays that way. The site doesn’t accept US players and looking for ways to bypass this restriction can work for a short while but won’t get you anywhere in the long run.

If you were wondering is Jackpot City legal in the US, you know now that this isn’t the case. This is because  Jackpot City is not a legit or trustworthy operator in the US.

That said, there have been some rumors about the operator entering the US market in the future, although this hasn’t been officially confirmed as of yet, and we won't put our money on it.

Until this happens, players from the States can’t legally play on the site and even accessing Jackpot City Casino free play isn’t possible as the site requires all players to register before being able to play, even in a free mode.

If the casino does decide to apply for the license and becomes regulated in the States, players can probably expect the same kind of dismissive treatment the existing customers are getting, including Jackpot City no deposit bonuses, Jackpot City Casino free spins, and more. All of which means that you should simply avoid Jackpot City.

Loyalty and rewards - Impossible to climb through the loyalty levels

The Jackpot City reward scheme is a rip-off. You automatically get enrolled in the Jackpot City loyalty program as soon as you start playing. This sees you sitting in the bronze tier, and you start with 2,500 loyalty points. Then it’s just a matter of playing casino games, and for each real money wager, you’ll get more loyalty points. These can be collected as you gradually rise through the ranks to hit the top Privé level.

The point of this? Well, each level you reach gives you perks like bonus credit and much more. And the downside? Unfortunately, you'd have to spend several lifetimes playing to get anything back from this deal.

Software - Limited number of developers

Jackpot City is an illegal gambling site in the US. While this means that you shouldn't play here, we thought it would be useful to see who's behind the games here. Jackpot City is primarily powered by Microgaming, which means that some of the Jackpot City best slots are provided by this developer.

Despite this, the Jackpot City slot library is pretty poor and don't get fooled into using those dodgy deals that promise you Jackpot City free coins. Bear in mind that you can play Microgaming's games at legit US casino sites before signing up with this illegal offshore operator.

Casino Games - Could be much better

The casino offers some of the industry's most familiar slots that you can find at any legit US online casino. You can enjoy standard three-reel titles, video slots, and some jackpot slots like Mega Moolah. In addition to slots, the operator also offers a small selection of electronic table games, such as Jackpot City blackjack and roulette tables, as well as baccarat, a few instances of casino poker games, as well as video poker machines. To be honest, it's a fairly poor selection and all of which can be found at most of our less risky featured casinos in the US.

Live Casino - Substandard live casino

The operator also provides a live casino but we would advise against playing here. Players will find some of the Jackpot City best games here which isn't saying much as they are all probably rigged. You'll see poor versions of familiar games like live roulette, blackjack, baccarat, Casino Hold’em and so on. Unlike electronic games, live tables aren’t available in Jackpot City free play mode but players can still observe the action without betting. Unfortunately, we must recommend that you head elsewhere to play these live dealer games. Jackpot City is operating illegally in the US and therefore cannot be trusted.

Limits - More reasons to avoid Jackpot City casino

We found that Jackpot City applied different wagering limits to each casino game and they didn't make much sense. Some slot games could be played with cents and some live casino games required larger stakes. The bad news is that there’s not enough variety here so that everyone will probably get frustrated by being pushed into putting down wagering stakes that they don't want to. Plus bear in mind that you might not get paid what you win.

Conclusion - Limited online casino site

Jackpot City has put on a collection of casino games that cannot compete with what you get at most legit US casino sites. All of which gives you plenty more reasons o avoid playing at Jackpot City.

Our other criticism would be that this site didn’t have anything that we haven’t seen at other online casinos. So even if Jackpot City had that all-important US licensing, there would still be little reason to play here.

Jackpot City Casino: Top 5 Player FAQ

Are US players legally allowed to play at Jackpot City?

No. The casino doesn’t have a license to offer its services in the state and doesn’t accept players from the US. If you register an account and use a Jackpot City free bonus code or take advantage of any other promo offered by the site, or even play for your own money providing false information, you’ll be breaking the operator’s terms and conditions and engage in illegal activity.

Could I use a false address to register and play with the casino?

While you might be able to get away with this for a little while, it will ultimately not work. At this point, if you aren’t able to send the proof of address, the casino will shut down your account and likely confiscate any winnings in it. Best avoid Jackpot City completely.

Could I play on the casino using Jackpot City download app?

No. Just like with the desktop version, you won’t be able to legally register with the operator from the US, so no matter what method you use, you can’t play at Jackpot City. Probably for the best.

Can I use VPN to register and play here?

Using VPN to play at Jackpot City Casino is against the terms and conditions and could also be breaking the laws, so we strongly advise against using this method. So give Jackpot City a miss.

Can I play on the site when I am not in the US?

While you can access Jackpot City Casino from other countries where the operator is licensed to offer its services, you can't register here if you’re a resident of the US as you’ll face the same issues as when playing via VPN.  Simply put, avoid this site.

Conclusion: Play it Safe with Licensed US Casinos

So why should you avoid Jackpot City? Well, things like Jackpot City free spins no deposit offers and other perks may seem attractive if you haven't really taken a good look yet, but, at the end of the day, you should never play at a casino that doesn’t accept players from the US. While you may find a temporary workaround, in most cases, this will end up creating problems and you won’t be able to get your winnings.

Instead, stick to our trusted and fully licensed real online casino operators. These sites are legally allowed to cater to players from the States and you’ll have no issues whatsoever with them. Stay safe and enjoy your gaming experience to the fullest with these sites instead!

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Further Reviews

JackpotCity Casino
  • Illegal online casino in the US
  • Poor live casino
  • Confusing welcome bonus
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