Bonus offer – double your first two deposits up to $502
The
online gambling
market is highly competitive, and top online casinos offer appealing bonuses to attract and retain customers. Hollywood Casino US went the ever-popular 100% deposit match offer route, where it doubles your initial deposit. New players at the site can receive up to $251 on their first two consecutive deposits for an instant bankroll boost. If players max up on each deposit, they can wind up with $502 to wager on their favorite games!
However, the Hollywood Casino US comes with some terms and conditions players must pay attention to. For starters, the bonus only applies to slots, a condition we rarely see. We'll pause here to take in the amazingly low 10x wagering requirements offered by the operator. Overall, this stellar welcome offer is easy to claim by simply completing the registration process. But while the general fine print was commendable at the time of writing, casinos are known to switch things around at any time. Hollywood Casino is very consistent, but it won't hurt to confirm the bonus terms and conditions before you claim.
Usability, look & feel – an overdose of intuitiveness
Hollywood Casino US keeps the overall web design simple and basic. Players used to over-the-top sites packed with all sorts of frills and graphics might view it as underwhelming. However, when it comes down to functionality, players will find it very easy to maneuver on the site. The platform has a simple red and white theme with hints of blue. The white background does make the different games stand out.
Hollywood Casino US includes the necessary filters that make it easy to find everything on the site. The Registration and Login tabs are at the top on the far right. After that, you can spot the Home, Promotions, and Responsible Gambling tabs. Placing the Responsible Gambling tab right at the top shows how committed the platform is to intentional gaming. Categories for the different types of games and a search bar are displayed on the center page for quick selection.
Players should have no issues navigating the banking and contact sections. As you’ll be happy to also find in our Jock MKT review, loading times here are pretty quick, so you don't have to wait for ages to switch through different sections. It’s a modern casino, and we're happy to see its compatibility with Android and iOS devices for convenient mobile gaming.
Payments – all the bases are covered
If our
Pulsz review
is anything to go by, we don’t doubt this section of our review will get a lot of attention. That's because fund safety and security are topical issues in online casino gaming circles. Players won’t have a hard time getting money into and out of their Hollywood Casino US accounts. The online casino offers several payment methods players can choose from. Notable, however, is the absence of eWallet payment methods, a favorite with most operators.
Our Hollywood Casino reviews found popular payment processors like Visa, Mastercard, and Discover. Players can only use the mentioned card payment platforms for deposits. If you prefer to transfer funds from your checking account directly into your player account, VIP Preferred is available. PayNearMe is present if you’d rather deposit cash directly into your player account. Alternatively, you must use the casino's prepaid card or eCheck method.
Deposits reflect immediately with most payment methods except PayNearMe, which takes about 30 minutes. Withdrawals take between two and three business days with VIP Preferred and eCheck. Customers who prefer quicker payouts must use the casino's prepaid card. With this option, the operator transfers funds almost immediately following a security check. The casino doesn't charge fees on debit/credit card deposits or if you use the Play+ card to fund your account. That's fantastic, considering some banks view online casino deposits as cash advances and charge a significant fee.
Customer service – live chat available between 6 and 1 AM
Hollywood Casino US customers have numerous ways to reach the support team should they require assistance. You'll be pleased to see a live chat platform you can use to get real-time feedback. However, the casino revised the hours from offering round-the-clock support to between 6 AM and 1 AM. Another option is to request a callback, and the support team will be in touch. Players can also fill out a contact form on the official website, and the customer service team will respond as soon as possible.
Our Hollywood Casino reviews picked up a detailed FAQ section with answers to most questions you may have. Under this section, you can find answers relating to banking, password management, account closure, responsible gambling, and the works. From what we see, it’s worth looking into before reaching out to the support team. You can save a lot of time.
A quick look into the support team revealed that friendly and responsive officials manage the communication portals. Any time you contact the support team, expect to be welcomed by knowledgeable people willing to address your issues helpfully. In case you were wondering, is Hollywood Casino reliable? The support team's responsiveness verifies that Hollywood Casino US is as dependable as they come.
License & security – all is in order
Before signing up with the operator, players ask questions like—is Hollywood Casino secure? It's a fair question, considering not all online casinos operate on the straight and narrow. Skeptical gamers who feel safer at long-standing casinos might even dismiss Hollywood Casino US since it's been around for only three years. But players should find assurance that though the operator is relatively new, its parent company isn't. Penn National Gaming, one of the biggest names in US gambling with decades of experience, owns Hollywood Casino.
Our Hollywood Casino reviews found that the operator is licensed by the Pennsylvania Gaming Control Board. Players may rest easy knowing the casino's operations are regulated and above board to offer fair gambling practices. The casino is against underage gambling prompting all players to upload their identity documents before playing. Only players aged 21 years and above are eligible to sign up. The same identification details help the operator stay on top of financial crimes such as money laundering. Security software is also in place to protect any data users share on the site.
Rewards & loyalty program – get your loyalty’s worth in gold
Players are likely to stick around if online casinos they join give them reasons to stay. Top operators know this and design attractive loyalty programs that reward loyal players and encourage more playing. Our Hollywood Casino reviews mention how the operator is backed by Penn National Gaming. The company is known for its elaborate loyalty program, and players at Hollywood get to play for generous perks and rewards.
Hollywood Casino US has an exciting loyalty program available via the myChoice rewards program. Generally, players earn points each time they play on the site and move through the different tiers. The program has five tiers: Choice, Advantage, Preferred, Elite, and Owners Club. Customers in the Choice tier need to have between 0-999 points. Accumulating 200,000+ points places you in the Owners Club. Players not only win superb rewards like bonus cash but can exchange some of them for real money. To redeem cash, they'll need to download the myChoice app. Setting up your myChoice account to review your points and tiers is easy with the help of the support team.
Overall conclusion – well-rounded gaming experience
For a casino that hasn't been around for too long, Hollywood Casino’s overall product provision is pretty solid, particularly the fantastic bonus. We can't get over the low 10x wagering conditions, especially when most operators range in the 25x, 30x, and 35x realm! The overall bonus conditions are fair, the web design is practical, and the rewards program is top-notch. Also, having the backing of a reputable company contributes to the above-average Hollywood Casino ratings. The notable blotched area for our Hollywood Casino reviews would be the limited customer service operating hours. Other than that, a sound and well-rounded gaming experience is on the cards if you pick this operator.
