Customer service is one of the key components of any business, especially when that business operated online and offers services over the internet. Atlantic City casinos have always found pride in their relationship with their players, especially the high rollers on slots and table games like roulette, which is why there is no wonder that Borgata online customer service is also one of high quality.
Keep reading to find out even more details about the Borgata online customer support, how to contact them, and what players can expect from support agents at the site.
In the online era, most people have grown used to getting what they need to be served on a silver platter instead of having to ask for it and chase it around. This is exactly why Borgata Online has made sure to provide the answers to all the most typical questions they receive in a detailed FAQ section of their site.
The FAQ section can be accessed through the help or contact us tabs on the site and in here players can find answers to questions such as:
How can I change my password?
Why can’t I register with Borgata Online?
How can I change my Email address?
Why haven’t I received my bonus?
These and many other questions are already answered in the Borgata Online FAQ section. This way, most players can get what they need without any need of going to other customer support channels which is a win for both the players and the casino.
Know Your Customer – Verifying Your Identity
Another common issue that players often have with online casinos is verifying their identity. Oftentimes, these verifications are done through email or live chat communication, and sometimes they can be very tedious and slow for the players, causing frustration.
Borgata online customer service maker things simpler by giving players a chance to send in their documents via the automatized document verification system. The form is available in the contact us section of the site and players can simply log in to their account, go to this form and upload their documents.
The documents are still processed by actual support agents who make sure they are satisfactory and notify the player via email once their account is ready for play. However, this process makes things a lot simpler for the players and avoid unnecessary chats and emails between the two parties.
Still Need Help?
The FAQ section and the document verification form are only sufficient for players who have certain issues at Borgata. However, new issues can always arise and some players simply prefer the human touch. For these players, Borgata online support is available around the clock via email and telephone.
The simplest way to contact Borgata online customer service is via email. This email can be sent using the form that players can find in the contact us area of the site. Once the form is fully completed, it is sent to Borgata support agents via email and they answer it to the email that the player has input into the form.
Players who prefer a faster solution can look into calling the casino via telephone. A landline is available to all New Jersey players and Borgata's online phone number is the only form of instant customer support that the casino offers. Unfortunately, at this time, Borgata Online does not offer a live chat functionality which is often used by other online casinos, but the two channels they do offer usually take care of business quite well.
Borgata Online Terms and Conditions
Before they start playing casino games at Borgata Online players should make sure they fully understand all the terms and conditions of using the site. These are all listed out in detail in the help section of the site which includes all the information regarding who can play, how deposits and withdrawals work, and who and how can claim the various bonuses and promotions at Borgata Online, etc.
Before even considering play at Borgata online, players should remember that the site is currently only available to New Jersey players, which means players from other states should not be trying to get into the action. However, also remember that as long as one is located in NJ, they can play at Borgata, so visiting players can also play as long as they are physically located within the state.
The site is only available to persons of age, meaning only those aged 21 or above can play at Borgata, like all other US casinos. The age verification process at Borgata Online requires players to confirm their identity by sending in scans of their documents, which makes it virtually impossible for minors to create an account at Borgata online.
Those who have any doubt regarding any of the terms stated in the help section of the site can simply contact the customer support via email or telephone and get the answers to all their questions. Fortunately, the highly trained and professional staff of Borgata Online are always around to help.
Getting Help with Other Borgata Products
Borgata Online Casino is not the only product that Borgata offers New Jersey players via the internet. By visiting the Borgata Online site, players can quickly gain access to Borgata Online Poker and PlayMGM sports betting site which is partnered with Borgata Online.
The Borgata Online Poker customer support can be reached via the same channels as the Borgata Online Casino customer service. In fact, players can expect to get help from the very same agents and in the same timeframe as those playing poker.
Players who prefer betting on sports to playing casino games or poker can do so at the PlayMGM site, which is easily reached from the Borgata Online site. There, players can bet on thousands of sporting events and also expect the same level of customer service they would receive at Borgata Online.
Conclusion: Customer Service is top notch
Borgata Online is one of the most reputable online casino brands in the USA. The casino provides its players with a superior gaming experience as well as a high level of customer service. Available via telephone and email, Borgata Online customer service agents are always at players’ disposal.
FAQ: Most Important Questions
What customer support options are available at Borgata Online Casino?
Borgata Online customer support agents are available via telephone and email. Players can complete a form on the main site to send in an email or make a phone call at any time. Live chat is currently not available.
How can I verify my identity at Borgata Online?
Borgata Online customer service made it simple to verify a player’s documents. All you will need to do is upload your documents via a document verification form available in the support section of the site and the support agents will take care of the rest.
Can customer support help me with my bonuses and promotions?
Yes! Questions about bonuses and promotions are very frequent and support agents know how to answer them. If you are unsure about your wagering requirements, bonus eligibility or anything else regarding an ongoing promotion, do not hesitate to ask.