BetStars is a bit of a mixed bag. The platform is very nice to use and offers an excellent blend of features, but the customer support leaves much to be desired. The FAQ support tool is comprehensive with plenty of answers, but whatever answers aren’t covered by the tool must be given by support through email, because that is the only contact tool available. For some players that’s a good reason to not get started playing at BetStars, but many gamblers still have a
positive experience
on the platform despite the lack of support tools available. Keep reading to learn more about what makes the platform special and why some gamblers enjoy their experience so much.
Leveraging BetStars Customer Support
BetStars is a
highly usable platform, but there are times when customer support is necessary, and that’s when the BetStars contact email is literally one of the only tools available. Gamblers on this site enjoy access to some of the best promotions, easiest navigation and most enjoyable wagering experiences, but they must deal with less than the best customer support as well. There are just a few different support tools available to players, and the BetStars contact tools aren’t good enough for some gamblers. Players thinking of using the platform should get more familiar with the different customer support tools and decide if they are good enough to join the site.
In order to offer gamblers the very best wagering experience the BetStars platform has been optimized to be as simple as possible. That means from the very moment a gambler presses on the “Join” button, becoming a member and using all the different BetStars tools is a straightforward process.
Starting an account on the
platform takes only seconds
and requires entering in a small amount of information. Completing an initial deposit is a basic matter with ample options to select from. Signing in and placing the first wager is easy for most new gamblers as well. The site is well organized and most of the top sports are listed off at the top of the website in a permanent navigation bar. That makes finding and placing wagers on sporting events simple, and it’s another reason that gamblers prefer playing at BetStars. For more information about what’s offered, our
BetStars review
is a good place to start.
Even with all these different measures in place to make the site simple to use, there are always going to be problems that arise. When those problems come up, it’s helpful to have good reliable customer service to resolve them. That’s why there is dedicated BetStars contact methods, including BetStars contact email and an in-depth FAQ section. Compared to other betting platforms, BetStars lacks customer support help though, which means players suffering from more difficult problems must be patient and wait for help.
Getting Help on BetStars
Asking for help on BetStars is a simple matter as well, because there are just two different tools available to try and find solutions to major problems. The first is the FAQ section which is
designed to answer most questions
that players might have. The second is the contact form email tool that will contact customer support through an email, and provide answers in the same way. The email tool is the only way to contact customer support, and it has to be the way to resolve more difficult issues that come up on the site, which some customers aren’t fond of.
BetStars Customer Service through the FAQ
Most players that face issues on the BetStars website end up solving the problems themselves using the in-depth FAQ section. This powerful tool is organized into many different sections and has answers to most common problems that gamblers will face. Between all the different questions and answers displayed, there are simple solutions to many problems that can come up. Gamblers that want to resolve their issues immediately can do so using this self-help tool, but the FAQ is the
only way to get answers to problems
right away. Players that face issues that can’t be solved by answers in the FAQ section must rely on the BetStars email for help instead.
One of the most powerful features of the
FAQ section is the search box. This simple search bar can connect players with the most closely related FAQ questions and answers. Gamblers facing issues depositing money can type “deposit” into the box and quickly get a long list of helpful answers about depositing into the sportsbook and the different methods available for completing a deposit on mobile or the desktop version of the platform. This tool works rapidly and quickly gets you to the most relevant questions and answers. Nearly every common question can be answered using the support question bar, and long-time gamblers get used to using the tool as a reference to improve their experience at BetStars.
The FAQ Categories
If the search box isn’t enough, there are also
questions divided up into different categories. Gamblers that aren’t sure exactly what information they need, or that can’t find their answer through search, can move to looking through specific categories. Each of the different categories listed off below are split into many different sub categories that can be browsed through to find the most relevant question and answer pairs.
- Deposit and Withdrawal
- Events
- Responsible Gaming
- Special Offers
- Sports
- My Stars Account
- Technical Issues
- Stars Rewards
By looking through each of these categories it’s easy to locate helpful answers related to each of these different areas of the website. The FAQ is a powerful tool at BetStars and should be the only tool that many players ever need to fix their problems.
When the FAQ section doesn’t produce the necessary answers, the BetStars contact
email
is the last resort tool
to make use of. In order to make use of this tool select the “Help” link on the top navigation bar, and choose the “Contact Us” link at the bottom of the page.
Doing this will open up a small contact form that goes straight to the BetStars email address. Fill information into the form itself and send it on its way. As long as you provide your real email address into the form, an answer will be given back to you quickly.
Even though the
BetStars customer service email
is the only tool available for contacting customer support, it usually works quite well. Players that don’t mind asking for help through email will find it simple to talk with the support team and to get answers to most questions. While support email responses take hours, rather than minutes, it’s still possible to resolve most issues efficiently using this tool.
It’s certainly not a perk that support is only provided through email and the FAQ section, but most gamblers on the site manage to do just fine using these methods and it’s rare for an issue to come up that can’t be resolved quickly through email support.
Gamblers that absolutely must talk with customer support directly and quickly will be
disappointed in the support options
available to players at BetStars. There is no BetStars chat program, or BetStars customer service number to rely on. There is only the email address and the FAQ section to fall back on. That means serious problems can take hours to resolve, which can be upsetting to players in a hurry for resolution, or for gamblers that are used to getting answers from support quickly. To learn more about getting help on the mobile platform see our
BetStars app review
for details.
Even though customer support is limited at BetStars, it’s still possible to enjoy your time at the sportsbook and to get issues resolved as they come up. The in-depth FAQ tool
makes it easy looking up answers to common questions and support does come through with answers through email without too much waiting. Still, some gamblers might become frustrated with the way that support works on the platform, and it’s one of our biggest criticisms of the site as well. With that said, BetStars is a joy to use, offers gamblers a good mix of sports to wager on and comes complete with advanced features like live wagering and mobile support along with powerful promotional offers that give gamblers a reason to be happy about being members.
Conclusion: BetStars Customer Support is Readily Available
BetStars is a bit of a mixed bag when it comes to sports betting platforms. The site is backed with the major PokerStars name, and it offers a long list of features and a highly-usable platform that makes that point quite obvious. The site offers poor customer support compared to many other sportsbooks though, and that’s an issue that many users don’t think too much about. Gamblers that run into problems while at BetStars will likely
find an answer in the FAQ section, but if they don’t, they’ll be left waiting for email support to get back with an answer, which can be frustrating to deal with.
