Jackpot City Ontario Casino Review 2023

We first noticed that the look of the Jackpot City Ontario online casino site reflects its name nicely. With its dark theme and lit-up landmark skyscrapers like the CN Tower, it creates that vibrant ‘city life at night’ feel.

As for how it works, the site’s pages load quickly and navigation is a breeze, which is also what we found in our Northstar Bets Ontario review. The key areas are easy to access at the top of the screen, so you can easily sign up and find promotions and support quickly. Hover over ‘Casino Games' and choose what you want to play, be it blackjack, roulette, or video poker. Or maybe you’re in the mood for Live Casino action; it’s all there.

As Canada is a bilingual country, you have the option of English and French versions of the site in the top right corner. The platform is also mobile optimized so you have the choice to play using your browser. Want to know more about playing on the go? Read on!

How To Open A Jackpot City Account - Easy registration and verification

We’ll go back to the main page for this one. Jackpot City Ontario online casino has placed the yellow “Sign up” button right in the centre of our screen. Next, we needed to confirm that we live in Canada and are residing in Ontario. The next page requests some personal information. As expected, you will need to create a username and password to log into the account.

This process is very similar to what we detailed in our Fanduel Ontario sportsbook review. Once you have completed your account setup, the next step is to verify your identity and your address by providing some documentation. You can upload these documents directly on the Jackpot City website. To verify identity, you can use a Photo ID such as a passport or Permanent Resident Card. For your address, you may upload a utility bill or bank statement.

After Jackpot City is satisfied with your submissions and your account is verified, you’ll receive an email link. Click on it, and you’re on your way to playing casino games!

We wanted to test the Jackpot City app, just like we did in our Betrivers Ontario app review. Let’s get one thing out of the way early: there is no dedicated Jackpot City Ontario app at the moment. The website does not provide a download link to the Apple Appstore or the Android Playstore. However, Jackpot City has a link to “Mobile Casino” on their homepage. We were intrigued and clicked on the link.

It’s clear that Jackpot City sees your mobile device as the setup for their mobile casino. Their platform was designed for mobile devices, which means that the entire platform, including all the games, is optimized for your phone. We took it for a test run on an iPhone and used the native web browser to open the Jackpot City website and play around. It worked perfectly.

If Jackpot City ever decides to launch a sportsbook, we’ll maybe get a look at a Jackpot City sports Ontario app, but the mobile casino delivers the goods to players in the meantime.

Jackpot City offers a choice of payment methods ranging from trusty Visa and Mastercard card options to newer additions, like Muchbetter and the popular Apple Pay. As we’d expect, there are Canada-based payment options on offer as well, like Interac and Instadebit. Deposits should land in your account almost instantly, and Jackpot City charges no fees.

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Withdrawals at the Jackpot City Ontario online casino are also offered by the payment providers mentioned above. Time frames are a bit slower than deposits, as is the industry norm. eWallet withdrawals are quick, taking up to 48 hours. You could wait up to 7 business days for bank transfers and card withdrawals. Feel free to contact customer support at Jackpot City if your withdrawal is not in your account within the specified times.

No Jackpot City review would be complete without a good look at their customer service. Ideally, we’d like to see options for immediate assistance, like a direct Jackpot City Ontario phone number or a live chat option. In this case, the latter is made available to customers as part of their membership. The live chat is available 24/7 and you can’t get better than that.

While there is no phone number to call, there is a comprehensive FAQ section where you’ll find answers to the most common questions. This is a good place to start if your issues are basic, and it might actually be the quicker option. The page includes tech support issues, so it’s well worth a look!

At the start of our Jackpot City review, we touched on licensing and regulation. It’s of utmost importance to us that Jackpot City can show a valid licence from iGaming Ontario, as it dispels any fears regarding Jackpot City’s credentials. Holding this licence shows us that their operation is legal and above board and that customers are protected when playing at the Jackpot City Ontario online casino.

In terms of security, Jackpot City does not disappoint. The website has a Secure Socket Layer (SSL) certificate, issued by E1. This security measure ensures that your private information is encrypted when you send it to Jackpot City. The Jackpot City website also mentions that the MGS and On Air games available on the platform have an eCOGRA approval.

Another excellent safety feature implemented by Jackpot City is two-factor authentication. If, by chance, your login information becomes available to an ill-intentioned third party, they won’t be able to access your account if you have enabled two-factor authentication.

Once you create and verify your Jackpot City Ontario online casino account, you will automatically be entered into the Loyalty Programme. Customers will earn and accumulate points through real wagers made on the Jackpot City website. You’ll start at the entry-level Bronze level and eventually be invited to the Privé level.

The Loyalty Programme gives customers a great incentive to keep playing their favourite games at Jackpot City. With each level you climb, you will get bigger and better benefits or rewards for making real money wagers. Knowing that the perks improve each level will keep players coming back for more.