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Pala Online Casino Review & Rating 2020
- Innovative games
- Top quality banking options
- Great account management
- Rewards their existing customers
IGT
MasterCard
VISA
PayPal
Online Banking
Cash at Cage
ACH Payments
PayNearMe
eCheck
- Strong welcome offer
- Regular promotions for existing customers
- Wide selections of different game types
- Great banking options
- Design is a bit outdated
- Navigation can be a bit clunky
"Conclusion: Offering innovative games"
We were impressed with the offering that Pala Casino puts forth. They are always adding innovative types of games, which is always a massive plus in our books. They really value their new and existing customers alike, which hits the right note with us.
Read Our Pala Casino Rating Based On 10 Categories
The Pala Casino Resort has its operations in San Diego, California. It was towards the close of 2013 that they submitted an application to obtain an online gambling license in New Jersey. They were given the go-ahead. However, because they were based out of state, they had to partner with an operator in New Jersey to be allowed to open up an online platform in the state. The retail partner they went with in the end was the Borgata Hotel Casino, which is in Atlantic City. Their platform was ready to go by the end of 2014. One of the standout aspects of their platform is the proprietary software they use and they also have a platform that has a great design. Read our Pala online casino review for more information.
Security & Licensing - Pala Casino Rating
As mentioned in this Pala online casino review, the Pala Casino is legal as they applied for an online iGaming license at the end of 2013. They were given a transactional waiver which would allow them to set up.
Their New Jersey license number is NJIGP 15-001. As a result of this oversight, you can be sure that all of the offerings on the Pala NJ Casino is compliant with the state’s Casino Control Act. They make sure that all of the data of their users is kept confidential through their various security procedures.
Our Pala online casino review found that the company owns a license in the following states, so playing in these states is 100% legal.
Pala Casino: Features & Services under Review
There are many different variables that go into the operation of an online casino. This Pala Casino rating and review guide looks at various aspects of their offering to see how they stack up.
Games & Live Casino: Massive variety of game types
There are many different types of games on offer at the Pala online casino. This includes casino slots, Slingo, poker, bingo, and your usual types of table games. A number of different game developers are catered for through this platform. The gameplay is smooth and the games on offer have great graphics for the most part.
They have more than 280 slot games on offer, with new games being added regularly. They have a number of jackpot slots also on offer which gives their users the chance to win massive sums potentially. Some of the popular game developers catered for on this platform include NYX, NextGen, and IGT.
You also have eight different types of video poker to choose from, with some of their most popular titles being the likes of Deuces Wild, Medusa, and Jacks or Better. At Pala Casino, there are many variations of popular table games also on offer. One of their most popular types of table games is their no commission baccarat. There is currently no live casino at the Pala Casino, but there may be one on the way in the near future.
Welcome Bonus: Very good welcome bonus
When it comes to new players, the Pala Casino wants to do what it can to try and firstly win their business and then keep them on as a loyal customer. They do this well by having one of the best welcome offers in the space.
You will get $20 worth of bonus funds for free without needing to make any sort of deposit. Another part of this offer is a $5 spin on the PalaCasino.com $1 Million Slot Machine, which naturally has a top prize of $1 million. You just need to sign up for an account in order to redeem these bonuses.
This welcome offer is valid until December 31, 2019. The Pala Casino bonus funds can only be cashed out when you have wagered these funds at least 20 times. The same wagering requirements are in place for any winnings coming from the single $5 spin. These bonuses will expire from your account 15 days after they have been credited.
You also have access to a deposit bonus when you are making your first deposit at this casino. Your first deposit will be matched 100% up to a maximum of $500. You need to make a minimum deposit of $10 and both the deposit sum and the bonus funds need to be wagered 10 times before you can withdraw them as cash.
| Type | Value |
|---|---|
| Bonus amount | $500 |
| Bonus Type | Depot Bonus & Free Spins |
| Example | Deposit $100, get $100 Bonus |
| Rollover | 10x Deposit Funds + Bonus | Max. Time | 15 Days |
| Cashable | Yes |
Promotions & VIP Program: Expansive loyalty program
Pala Casino is one of those platforms that looks out for not just new players but also for their existing player base. This keeps them loyal and rewards them for spending their money on the Pala platform.
These promotions change regularly. For example, there is a Spring Survivor Bonus taking place over Spring months, with a $5,000 prize pool up for grabs. They also have monthly draws handing out prizes, such as free spins and bonus funds. Every day of the week they will have a featured daily bonus on a popular game that you can avail of.
There is a loyalty program as part of the Pala Casino legal offering. Every bet you make, you will be getting reward points and status points. The status points will boost your loyalty level and the reward points are used to redeem prizes such as cash. There are 11 different tiers to their loyalty program. Each level has its own respective rewards.
Customer Service: 24/7 support
There is 24/7 support available at Pala Casino. This Pala Casino customer service team strives to best the best team of its kind in the country. The first port of call for you if you have a question or query will be to visit the comprehensive FAQ section. There are more than 100 questions and answers in this database.
If you do not find a satisfactory solution in this FAQ section, you should then proceed to contact the customer service team directly. You are able to ring them by phone, with lines being open on a 24/7 basis. This is a toll-free phone number.
You can also send them an email which is also monitored on a 24/7 basis. Finally, if you have a straightforward question and want a very quick response, then you can use their live chat feature to instantly chat with a member of the customer support team.
Deposit & Withdrawal: Top quality range of options
One of the best areas of the Pala Casino offering is their banking systems. There are many different options available to you when it comes to depositing and withdrawing.
The ways in which you can deposit include; e-check, PayPal, PayNearMe, Neteller, online bank transfer, Visa/MasterCard debit and credit cards, prepaid Pala card, and cash at the physical Borgata Casino. Here is an overview of available payment methods:
MasterCard
VISA
PayPal
Online Banking
Cash at Cage
ACH Payments
PayNearMe
eCheck
You can also make a deposit through a 7-Eleven convenience store. Most of these methods will have your funds processed to your account almost immediately. There is a minimum deposit of $10 in place.
In terms of your withdrawal options, you can get your funds by e-check, PayPal, a cheque through the mail, in person at the Borgata Casino, or through a Pala prepaid card.
The online option will usually take a few days for your funds to reach your account. If you are looking to withdraw using PayPal, you will have to have used this as your deposit option.
Limits & Payout: Wide-ranging
As there are so many different types of games on offer through the Pala Casino offering, there are naturally many different limits and payouts in place. Naturally, for the PalaCasino.com $1 Million slot, the max payout will be $1 million. There are also numerous progressive jackpots on offer which offer five and six-figure potential winnings through a single spin.
For the slots games, there are penny slots which allow you to play for as little as $0.20 per spin. Some of the higher stakes slots will allow you to place $100 per spin. While most of the roulette tables on offer will have bet sizes from $1 to $100, you can play a max of $500 a spin on American Roulette.
There are different stakes depending on the type of blackjack you are playing. The smallest bet you can place is $0.50 and the highest is $1,000. For the video poker offering, there is a return to player percentage starting at around 99% and going as high as 99.5%.
Usability: Falls down slightly
The Pala Casino uses a proprietary form of software for their offering. This is one of the areas where their offering drops down a bit. The color scheme and general design of the platform is a bit plain.
Like some of the other online casinos in New Jersey, the graphics tend to look a bit outdated and this was a negative in our Pala online casino review. It also is difficult to filter through the games when you are looking for those that tick specific boxes for you.
This instead requires a more manual approach. They do have a good system for managing your account, including a top-quality deposit and withdrawal facility.
You can use the Pala Casino online offering from a variety of different devices without sacrificing on the quality. Going forward, some changes to the design and usability of the site would go a long way towards making their players happier.
Devices & App: Dedicated mobile app
There is a mobile app on offer from the Pala Casino. You can get this for both Apple and Android devices. You can get the Apple version through the App Store, but the Android version can only be downloaded from the website of the Pala Casino as a result of restrictions in the Google Play store.
You have a good choice of games even on the mobile version of the Pala Casino. You have more than 100 different options. This is very good for a mobile casino offering in New Jersey.
The interface works well on mobile devices and you do not really sacrifice anything in terms of the quality and experience of the gameplay.
Three of the video poker options are available on mobile devices, as well as options for most of their table games. You are also able to download this app on your tablet devices. You are able to make deposits and withdrawals directly through the Pala Casino app.
- Download the Apple/Android Pala Casino App
- Register as Real Money Player Through the App
- Choose One of Many Mobile Casino Games
Additional Offers
The Pala Casino has a wide variety of additional types of games outside of your standard offering. They have recently introduced slingo games. This type of game blends together the best aspects of bingo and slots games.
You effectively spin and try to match as many numbers on the different grids as possible. Pala Casino also has a standard bingo offering which will be popular with a certain type of audience. Their Pala Poker platform is also relatively new and has many exciting aspects to it, including regular tournaments and exciting promotions.
This is a separate platform, so it has its own type of welcome offer and you have many different variations of poker to choose from.
There is also a dedicated mobile app for this poker platform. The Pala Casino is legit in terms of the variety of different games they offer. They are always trying to push the boundaries and bring new innovations into the space.
Pala Casino In Michigan - Coming soon?
Pala casino is known for having very innovative types of games. They achieve this by using a wide variety of game providers. That leaves you with a ton of different things to try out. That's very fun. On the downside, their website seems badly out of date. And it is very clunky to navigate.
Once you get used to this though, the sheer number of different types of games is very fun and more than makes up for the old-fashioned layout.
We think that Pala casino in Michigan will offer decent value for your money as long as you are willing to play at a place that isn't affiliated with a brick and mortar casino. Playing at the Pala casino online in Michigan will be a great place to have fun and spin the slots.
Pala Casino Michigan Bonus Offers
While this site isn't available in Michigan yet, here are the bonuses they offer in New Jersey. When it does launch in Michigan they should be similar if not exactly the same.
Pala casino has two welcome offers. The first is in the form of a no deposit bonus. Simply sign up for the site and register. You will be given $20 in free bonus funds. Obviously, you can't withdraw the funds and have to play them through. Then you will be given a free spin on their $1 million bonus wheel. Next when you make your first deposit you will be given matching funds up to $500 which is a really great deal. What's more, you'll only need to play these funds through 10 times – not 20 like is standard at online casinos in the States. Overall a very fair and generous welcome bonus to bring people online.
Pala Casino Michigan Customer Service
As we said before, this site isn't available yet in Michigan. We tested the New Jersey version of the site and this is what we found.
Pala casino offers outstanding customer support. For this alone we have to give the casino a great ranking. You can contact them via live chat 24 hours a day, seven days a week. You can also ring them up on the phone and talk to a real person. For more complex questions that may require scanned documents, you can send them an email. We tried out all of their options and found them all to be great – even when asked the most obscure complex questions we could think of.
Pala Casino Michigan VIP Program
This site has yet to launch in Michigan. Here is what the VIP section is like in New Jersey: As you would expect, Pala casino has a great loyalty program. For every dollar you bet, you earn points. Getting those points moves you up a level in their VIP program. There are 11 tiers and the rewards once you start getting towards the top are exceptional. Overall, we give their loyalty program four stars. It's really that good.
FAQ Pala Casino
