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US Gambling Sites / JackpotCity Casino Review

Jackpot City Ontario Casino Review 2022

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Josh Miller
Josh Miller
Last Updated on 26/11/2022
Fact checked by: Jennifer Adams

We’ve got something exciting for you Ontarians. Jackpot City Ontario online casino is here and offers a great gaming destination with slots, table games and more. We’re impressed by what’s on offer. Want to know more?

We’ll tell you everything you need to know about the world of Jackpot City. This exciting operator is 100% legal in Ontario, has a dynamic, easy-to-use platform and provides responsive customer service. We’re going to take their casino games for a spin and tell you all about it, so read on to hear more!

All iGaming operators in Ontario are required to operate with a licence, issued by the gambling authority in the province, iGaming Ontario. Standards are strict, so you know that an operator that holds this licence has passed robust checks and is maintaining their service quality. Jackpot City Ontario online casino clearly takes safety and security seriously, so you can play with peace of mind.

jackpotcity ontario
Jackpot City: Pros & Cons
  • Mobile optimized platform
  • Fully licensed and regulated
  • Two-step authentication
  • 24/7 live chat
  • No dedicated phone number
Company
Casino
Company Baytree Interactive Ltd
Headquarter Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey
Year of Founding 2007
CEO Gregory Bettidge
Website -
Available Languages German, French, English, Italian, Spanish, Russian, Portuguese, Norwegian, Czech
Customer Support Live Chat, Phone, Email Support
Email info@jackpotcity.com
Phone 1-800-768-1946
Licence Ontario (CA)
Ontario (CA)
Verified by eCogra
eCogra
Payment Methods
Show More
Live Casino Yes
VIP Club Yes
Casino Type Download
Software
Microgaming
Slingshot Studios
Crazy Tooth Studio
Evolution Gaming
Foxium
Gameburger Studios
Just For The Win
+

Usability, Look & Feel - A great-looking city-themed design

We first noticed that the look of the Jackpot City Ontario online casino site reflects its name nicely. With its dark theme and lit-up landmark skyscrapers like the CN Tower, it creates that vibrant ‘city life at night’ feel.

As for how it works, the site’s pages load quickly and navigation is a breeze, which is also what we found in our Northstar Bets Ontario review. The key areas are easy to access at the top of the screen, so you can easily sign up and find promotions and support quickly. Hover over ‘Casino Games' and choose what you want to play, be it blackjack, roulette, or video poker. Or maybe you’re in the mood for Live Casino action; it’s all there.

As Canada is a bilingual country, you have the option of English and French versions of the site in the top right corner. The platform is also mobile optimized so you have the choice to play using your browser. Want to know more about playing on the go? Read on!

How To Open A Jackpot City Account - Easy registration and verification

We’ll go back to the main page for this one. Jackpot City Ontario online casino has placed the yellow “Sign up” button right in the centre of our screen. Next, we needed to confirm that we live in Canada and are residing in Ontario. The next page requests some personal information. As expected, you will need to create a username and password to log into the account.

This process is very similar to what we detailed in our Fanduel Ontario sportsbook review. Once you have completed your account setup, the next step is to verify your identity and your address by providing some documentation. You can upload these documents directly on the Jackpot City website. To verify identity, you can use a Photo ID such as a passport or Permanent Resident Card. For your address, you may upload a utility bill or bank statement.

After Jackpot City is satisfied with your submissions and your account is verified, you’ll receive an email link. Click on it, and you’re on your way to playing casino games!

Mobile App - Keep playing with the Jackpot City Mobile Casino

We wanted to test the Jackpot City app, just like we did in our Betrivers Ontario app review. Let’s get one thing out of the way early: there is no dedicated Jackpot City Ontario app at the moment. The website does not provide a download link to the Apple Appstore or the Android Playstore. However, Jackpot City has a link to “Mobile Casino” on their homepage. We were intrigued and clicked on the link.

It’s clear that Jackpot City sees your mobile device as the setup for their mobile casino. Their platform was designed for mobile devices, which means that the entire platform, including all the games, is optimized for your phone. We took it for a test run on an iPhone and used the native web browser to open the Jackpot City website and play around. It worked perfectly.

If Jackpot City ever decides to launch a sportsbook, we’ll maybe get a look at a Jackpot City sports Ontario app, but the mobile casino delivers the goods to players in the meantime.

Payments - Jackpot City casino offers some great options

Jackpot City offers a choice of payment methods ranging from trusty Visa and Mastercard card options to newer additions, like Muchbetter and the popular Apple Pay. As we’d expect, there are Canada-based payment options on offer as well, like Interac and Instadebit. Deposits should land in your account almost instantly, and Jackpot City charges no fees.

Withdrawals at the Jackpot City Ontario online casino are also offered by the payment providers mentioned above. Time frames are a bit slower than deposits, as is the industry norm. eWallet withdrawals are quick, taking up to 48 hours. You could wait up to 7 business days for bank transfers and card withdrawals. Feel free to contact customer support at Jackpot City if your withdrawal is not in your account within the specified times.

Customer Service - 24/7 live chat at your fingertips

No Jackpot City review would be complete without a good look at their customer service. Ideally, we’d like to see options for immediate assistance, like a direct Jackpot City Ontario phone number or a live chat option. In this case, the latter is made available to customers as part of their membership. The live chat is available 24/7 and you can’t get better than that.

While there is no phone number to call, there is a comprehensive FAQ section where you’ll find answers to the most common questions. This is a good place to start if your issues are basic, and it might actually be the quicker option. The page includes tech support issues, so it’s well worth a look!

Licence & Security - Encryption and licences fully covered

At the start of our Jackpot City review, we touched on licensing and regulation. It’s of utmost importance to us that Jackpot City can show a valid licence from iGaming Ontario, as it dispels any fears regarding Jackpot City’s credentials. Holding this licence shows us that their operation is legal and above board and that customers are protected when playing at the Jackpot City Ontario online casino.

MGA - Malta Gaming Authority
Ontario (CA)

In terms of security, Jackpot City does not disappoint. The website has a Secure Socket Layer (SSL) certificate, issued by E1. This security measure ensures that your private information is encrypted when you send it to Jackpot City. The Jackpot City website also mentions that the MGS and On Air games available on the platform have an eCOGRA approval.

Another excellent safety feature implemented by Jackpot City is two-factor authentication. If, by chance, your login information becomes available to an ill-intentioned third party, they won’t be able to access your account if you have enabled two-factor authentication.

Rewards & Loyalty Program - Awesome loyalty program available

Once you create and verify your Jackpot City Ontario online casino account, you will automatically be entered into the Loyalty Programme. Customers will earn and accumulate points through real wagers made on the Jackpot City website. You’ll start at the entry-level Bronze level and eventually be invited to the Privé level.

The Loyalty Programme gives customers a great incentive to keep playing their favourite games at Jackpot City. With each level you climb, you will get bigger and better benefits or rewards for making real money wagers. Knowing that the perks improve each level will keep players coming back for more.

JackpotCity Casino Casino

Software - Big hitters on deck at this casino

As part of the review, we thoroughly review the Jackpot City Ontario online casino games. When we first looked at the website, two names stood out: Microgaming and Netent. These are two of the biggest casino software providers in the business. They have a wealth of experience behind them, and they constantly provide quality games. It’s no different when we look at their products available on Jackpot City. Their titles load quickly and perform fast, even when using the “mobile casino.”

Microgaming
Slingshot Studios
Crazy Tooth Studio
Evolution Gaming
Foxium
+ 12

Moving to the live casino games, a specialized niche, we found that Real Deal Studios were partnered to provide cracking options such as Real Baccarat. The live casino environment needs special finesse as the player is connected to a real-life host in real-time, and Real Deal Studios pulls it off with great results.

Game Portfolio - A vast library of slots and table games

If you’re into slots, then you’ll love the Jackpot City platform. They have hundreds of games on offer, which is not the most we’ve ever seen, but it is pretty substantial. They’ve got all the big names, such as Arctic Enchantress, 9 Masks of Fire, and Arena of Gold. You’ve also got access to the ever-popular progressive slots, where a fraction of every bet contributes to a massive jackpot. You’ll have a chance to step away with some big wins here.

You won't be disappointed if you’re not that into slots, as they also offer fantastic table games. All the classics are here, including Blackjack, Roulette, and Baccarat. Each table game comes with multiple variants. You can try Vegas Single Deck Blackjack and move on to Vegas Strip Blackjack later. Make sure to read about the differences in the variants before you play!

Live Casino - Real-life hosts and exciting gameplay

We were very excited to see that Jackpot City Ontario online casino included some live casino games. Some of our favourite titles include Real Roulette with Sarati and Real Auto Blackjack. These games from Real Deal Studios offer a high-quality live casino experience. The live casino element included is a real ace up the sleeve of Jackpot City.

Limits - No specifics

There was no specific mention of limits on the website while we were reviewing. However, we can assume that each game will have specific limits, so you can check for that when starting your game.

Product Summary - What is not to like about the Jackpot City casino?

We’ve got nothing but good things to say about the Jackpot City online casino. They’ve done it all. Big-name developers are providing them with quality titles. There is a decent selection of both slots and table games, with multiple variants of the table games available. We love the inclusion of live casino games.

Jackpot City Ontario online casino FAQ

💲How can I make a deposit at Jackpot City in Ontario?

Each operator has different payment methods available to customers. Sometimes, the payment methods are area specific. In our Jackpot City review, we discuss all the payment methods available to customers in Ontario.

🔐How safe is Jackpot City Ontario online casino?

We take the safety of players and their personal information very seriously, and that’s why we devote a section to safety and security in our operator reviews. If you want to learn more about the measures implemented by Jackpot City to protect customers, you can read our in-depth review. We also take a look into security at the DraftKings Ontario online casino if you’re interested in what’s going on there.

❓Can I play Blackjack at Jackpot City in Ontario?

In our operator review, there is an entire section dedicated to the games on offer at Jackpot City. Here, you’ll read about the software providers, games library, live casino, and more.

Overall Conclusion - A well-rounded online casino in Ontario

After our awesome time at the Jackpot City Ontario online casino we can confidently say that Jackpot City has put together an excellent package for fans of online casino gameplay. Various payment methods, sleek website design, and 24/7 live chat provide a solid foundation for an enjoyable experience. Rounded off with solid security and safety measures, plus a great Loyalty Program means that we can enthusiastically recommend Jackpot City to Ontario players.

JackpotCity Casino
86/100
Rating
*****
-
Highlights
  • Big name providers
  • Live casino games
  • Variations of table games

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Players must be 19 years of age or older to reach the minimum age for gambling in Ontario. Please play responsibly. Bet with your head, not over it. If you or someone you know has a gambling problem, and wants help, call or visit: (a) www.igamingontario.ca; or (b) www.connexontario.ca.

Players must be 19 years of age or older to reach the minimum age for gambling in Ontario. Please play responsibly. Bet with your head, not over it. If you or someone you know has a gambling problem, and wants help, call or visit: (a) www.igamingontario.ca; or (b) www.connexontario.ca.

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